How to use floplug chat?
- All incoming chat can be viewed on the chat page.
- New chats are highlighted in bold.
- On clicking each chat the chat section expands up.
- You can reply to incoming interactions only when the chat module comes into action.
- The '+' bottom in active chat ( enabled chat module ), allows you to push custom modules like options and Shopify specific modules like Draft Order, Push Product, Push Collection and Discounts to the end user ( this function is available only if you have linked Floplug to your online store )
What are push modules?
Floplug comes with push modules, these are additional custom chat functionalities that can be pushed to user. One example, is pushing a discount code through chat.
We currently have 3 types of push modules,
- Shopify Products – This module lets you push product recommendations to the customers via chat.
- Shopify Collection – This module lets you push collections page to customers via chat.
- Shopify Discounts – With this module you can push available discounts from the store directly to the customer via chat.